Morphic

Morphic Help · Turnover operations

Coordinate Airbnb cleaning and turnover work without losing host control.

Morphic helps a hands-on host coordinate a known cleaner or service provider: save coverage, connect WhatsApp, attach work to the turnover timing, and keep each request in a visible task state. The provider does not need the Morphic app.

This is focused product help for cleaning and service coordination. Morphic does not recruit providers, perform cleaning, inspect a property, process contractor payments, or guarantee that a listing is guest-ready.

1 · Connect a known provider

How do you connect a cleaner to Morphic?

From Tasks, add the provider's name, WhatsApp number with country code, and service role. Create a WhatsApp invite, then ask the provider to send the prepared message from the saved number. The invite expires after 48 hours, and a new invite is required after expiry.

A successful connection gives the host a provider record and a Service thread. The provider can receive task requests and updates in WhatsApp without installing the Morphic app.

Representative WhatsApp invite screen with a synthetic non-functional QR placeholder and example link.
Representative interface; synthetic data and non-functional invite.
Representative service provider coverage screen with synthetic listing names.
Coverage example; not a customer account.

2 · Save coverage

Coverage tells Morphic who normally handles a listing.

Open the provider, select the listings they cover, and save. Coverage is a routing input: it helps Morphic propose the right known provider for a turnover. It does not assign a task, prove availability, or confirm that cleaning has started.

You can save coverage while WhatsApp setup is pending. Once the connection succeeds, the same coverage remains available for the next task.

3 · Choose the authority level

Use Manual, Copilot, or Autopilot for the service thread.

Manual

You handle the conversation and task action yourself.

Copilot

Morphic prepares a request or reply; you approve it before sending.

Autopilot

Morphic can send eligible trusted routine actions without waiting for approval.

Turnover timing decides when work is due. The Service thread mode decides how Morphic handles the proposed action. Even in Autopilot, a provider still needs to respond to the request.

4 · Follow the task state

What does each cleaning task state mean?

A sent message is not the same as an accepted arrangement. Use the task state as the operating record and return exceptions to the host before making an arrival promise.

StateMeaningNext owner
To arrangeNo provider has accepted the work.Host or coordinator
Awaiting confirmationMorphic sent the request; acceptance is still pending.Provider and host
ArrangedA known provider explicitly confirmed the timing.Provider
CompletedThe provider reported that the task is finished.Host or local verifier
Representative Turnover automation settings with synthetic timing and Copilot mode.
Representative interface; synthetic timing and listings.

Boundaries that protect the guest promise

Completed is a provider report, not an inspection.

Use a specialist when...

You need inspections, photos, GPS, payments, inventory, repairs, or many-provider dispatch.

Use a person when...

A safety issue, access problem, damage, or physical condition needs local judgment.

Use Morphic when...

You already know the responsible provider and need the Airbnb booking, WhatsApp follow-up, and host exception in one workflow.

A provider's completion report does not itself guarantee that the property is guest-ready. Keep the host or an appropriate local or specialist verification process responsible for the final guest-facing promise.

Related Morphic pages

Cleaner turnover workflow

Learn the booking-to-provider operating model and readiness boundaries.

Airbnb automation

Choose which hosting workflow should be automated first.

Airbnb guest messages

Understand Manual, Copilot, Autopilot, and host review.