Whole stay, not just check-in
What Morph handles at each stage of a stay
Morph works on the guest conversation from the first message, not only after the guest arrives. Each stage has things it handles and things it leaves to you.
| Stage | What Morph does | What stays with you |
|---|---|---|
| Inquiry | Answers pre-booking questions from your Airbnb listing and your Before booking guide. Flags booking requests for your decision. | Accepting or declining requests (in Airbnb). |
| Booked and pre-arrival | Answers questions about the stay. Shares access details such as door codes and Wi-Fi only for a confirmed booking, from 48 hours before arrival. | Exceptions such as early check-in. |
| In-stay | Answers routine questions, keeps each guest request open until it is handled, and escalates problems. | Complaints, damage, refunds, safety, and anything physical. |
| Checkout and turnover | Answers checkout questions and creates a turnover task so your cleaner is asked and confirmed through WhatsApp. | Approving the cleaner request in Copilot. |
| After the stay | Marks the review stage and prepares a guest review draft for you. | Submitting the review (in Airbnb when you use Hosting assistant). |
Capabilities
Everything Morphic can do, with a guide for each
One inbox for Airbnb and WhatsApp
Airbnb guest conversations and WhatsApp contractor threads side by side in Messages.
Automatic translation
Every incoming message is shown in your language, with the original one tap away.
AI replies for the whole stay
Copilot drafts for approval, Autopilot for trusted routines, Manual when you take over.
Escalations and open requests
Morph stops and asks you when a decision is yours, and keeps guest requests open until handled.
AI Guides
Host-approved house knowledge, rules, and escalation boundaries, per listing or for all of them.
Guide learning
Weekly proposals to improve your guides, based on your replies and repeated guest questions.
Listing analysis
AI Insights scores booking readiness and guest-service readiness, with specific gaps to fix.
Cleaner and contractor coordination
Turnover tasks for every checkout, sent to your contractor on WhatsApp and tracked to confirmation.
Morph on phone and WhatsApp
Ask Morph what needs attention or change a setting from your Home Screen, WhatsApp, or the web.
Automations and modes
Choose Manual, Copilot, or Autopilot separately for each automation.
Connection modes
Hosting assistant and Full management
You choose a connection mode when you connect Airbnb. It decides whether Morphic may change your calendar, prices, and bookings.
| Hosting assistant | Full management | |
|---|---|---|
| Guest messages, translation, escalations | Yes | Yes |
| AI Guides, Guide learning, listing analysis | Yes | Yes |
| Cleaner and contractor coordination | Yes | Yes |
| Calendar | Read-only | Availability and stay settings |
| Prices | Not changed | Prices and pricing automations |
| Booking requests | Shown; you respond in Airbnb | Accept or decline in Morphic |
| Guest reviews | Prepared; you submit in Airbnb | Prepared and submitted |
Full management is coming soon
Boundaries
What Morph does not do
- Send scheduled or unprompted messages to guests. Keep Airbnb's scheduled messages for timed instructions.
- Make refund, complaint, damage, safety, or policy-exception decisions. Those are escalated to you.
- Clean, inspect, repair, or respond to emergencies in person. A contractor's completion report is not an inspection.
- Recruit contractors or process contractor payments.
FAQ
Questions about what Morphic covers
Does Morphic only help after check-in, like a guidebook or concierge app?
No. Morph works on the whole guest conversation, starting with the first inquiry: pre-booking questions, confirmed-booking questions, arrival, the stay, checkout, and the review stage. Guidebook and concierge apps usually start once the guest has booked or arrived.
Does Morphic send scheduled messages, such as check-in instructions?
No. Morph replies to guest messages; it does not send scheduled or unprompted messages to guests. Keep Airbnb's scheduled messages for check-in instructions and other timed messages, and check that only one system sends each of them.
Do I need a PMS to use Morphic?
No. Morphic connects to Airbnb directly. In Hosting assistant mode it leaves your calendar and pricing alone, so it also works next to a PMS, a channel manager, or a pricing tool such as PriceLabs.
Is Morph a separate app?
Yes. Morph is Morphic's own assistant, used in Morphic on the web, from Morphic added to your phone's Home Screen, or through WhatsApp. Airbnb conversations are imported into Morphic; nothing is added to the Airbnb app.