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Teach Morphic the house knowledge it is allowed to use.

AI Guides keep host-approved facts, local context, tone, and pause rules close to the Airbnb conversation. Add or edit guidance directly, or review a learning proposal after a message correction. Morphic can start helping after an about-one-minute import; a Guide is optional, not a required setup project.
This is focused product help for managing AI Guides. It is not a guest-facing guidebook, a complete Airbnb hosting manual, or permission for AI to invent facts or perform local work.

Last updated 13 October 2026

Start here

  1. 1.Open Guides in the App.
  2. 2.Choose the narrowest scope.
  3. 3.Add, edit, or review guidance.
  4. 4.Run Test AI before relying on a change.
On this page
  1. Where facts belong
  2. Guide scopes
  3. Add or edit a Guide
  4. Guide learning
  5. Boundaries
  6. Related pages

1 · Choose the right home for the information

Where should an Airbnb host put a new fact?

Put canonical property facts in Airbnb first. Use a Guide for the additional natural-language context that helps Morphic understand how to answer, when to ask, and which listing or host workflow the information belongs to. Use the narrowest scope that matches the fact.

De-identified Morphic AI Guides list showing listing and operations guidance on a phone.
De-identified product capture; no customer or property data.
PlaceUse it forDecision rule
Airbnb listingCanonical listing facts, amenities, availability, and policies that belong in the listing itself.Use Airbnb as the source of truth.
Global Guest GuideGuest-facing tone, reply preferences, and escalation boundaries shared across listings.Use when the rule applies to every guest conversation.
Listing GuideProperty-specific access, Wi-Fi, parking, house details, local tips, and exceptions.Use the narrowest listing scope that is true.
Operation GuideHost-facing operating preferences, approval boundaries, reports, and supported PMS actions.Keep internal operating instructions out of guest replies.
De-identified Morphic AI Guide editor showing host reply rules and never-do boundaries on a phone.
Representative Guide editor; approved, de-identified capture.

2 · Add or edit a Guide

Write the rule in plain language, then check the result.

  1. 1Open AI Guides and choose Global (Guest reply rules, Escalation rules), Listings (Before booking, During a stay), or Operations (Host Operation Guide). On mobile, open Guides from the bottom bar.
  2. 2Add the fact, preference, or boundary with enough context to answer the guest question safely.
  3. 3Save the change, then use Test AI against the relevant listing and question.
  4. 4If the detail is urgent or safety-sensitive, correct the narrowest source directly and keep the host review boundary in place.

3 · Let Morph propose improvements

A message correction is evidence for a proposal, not a silent rule change.

The Improve host guides automation learns from your replies, edits to AI drafts, and repeated guest questions, and proposes Guide updates once a week for you to review. Its Manual, Copilot, and Autopilot modes are separate from guest reply modes.

Read the Guide learning guide

Boundaries that protect the guest promise

A Guide helps Morphic know more; it does not give Morphic unlimited authority.

Keep in Airbnb

Canonical listing facts, availability, and policies that guests should see on the listing.

Keep under review

Refunds, access uncertainty, complaints, safety, damage, exceptions, and any promise that depends on live conditions.

Use a person or specialist

Cleaning, inspection, repair, emergency response, physical access, and local service work remain human responsibilities.

AI Guides cannot override Morphic's safety, compliance, source-of-truth, exact-identity, or approval requirements. They are private host guidance, not a guest-facing guidebook and not a replacement for a PMS, local team, or specialist tool where those are the better fit.