1 · Choose the right home for the information
Where should an Airbnb host put a new fact?
Put canonical property facts in Airbnb first. Use a Guide for the additional natural-language context that helps Morphic understand how to answer, when to ask, and which listing or host workflow the information belongs to. Use the narrowest scope that matches the fact.
2 · Add or edit a Guide
Write the rule in plain language, then check the result.
- 1Open Guides and select Global, a listing, or Operations.
- 2Add the fact, preference, or boundary with enough context to answer the guest question safely.
- 3Save the change, then use Test AI against the relevant listing and question.
- 4If the detail is urgent or safety-sensitive, correct the narrowest source directly and keep the host review boundary in place.
3 · Review Guide learning
A message correction is evidence for a proposal, not a silent rule change.
Morphic can learn from imported host replies, substantive edits to AI drafts, and recurring guest questions. It checks listing facts, existing Guides, conflicts, existing coverage, and the appropriate scope before presenting a reusable improvement. Review the target Guide and proposed wording before applying it.
Supported
The evidence is consistent with the relevant listing facts or approved Guide and can be proposed as reusable guidance.
Already covered
The relevant Guide already contains the answer; improve the existing entry instead of creating a duplicate.
Contradictory
The evidence conflicts with a listing fact or Guide. Resolve the source and scope before applying anything.
Pending review
The proposal is waiting for the host. It is not an active rule until the host or allowed workflow applies it.
Ask Morph to analyse the Guides when you want a fresh review. The resulting suggestion should identify the target listing or scope, the kind of change, and the proposed wording.
4 · Choose Guide-learning authority
Guide learning mode is separate from guest reply mode.
Copilot
Proposed Guide changes come to you for review before they are applied. This is the safest place to start.
Autopilot
Verified listing-scoped improvements may be applied automatically; global or cross-workspace proposals still need review.
Manual
Scheduled Guide learning is paused. You can still edit Guides directly and test them.
Boundaries that protect the guest promise
A Guide helps Morphic know more; it does not give Morphic unlimited authority.
Keep in Airbnb
Canonical listing facts, availability, and policies that guests should see on the listing.
Keep under review
Refunds, access uncertainty, complaints, safety, damage, exceptions, and any promise that depends on live conditions.
Use a person or specialist
Cleaning, inspection, repair, emergency response, physical access, and local service work remain human responsibilities.
AI Guides cannot override Morphic's safety, compliance, source-of-truth, exact-identity, or approval requirements. They are private host guidance, not a guest-facing guidebook and not a replacement for a PMS, local team, or specialist tool where those are the better fit.
Related Morphic pages
Messages and reply modes
See how a guest-thread correction can become learning evidence.
AI Guides product page
Understand the memory layer and product fit.
Listing Insights
Turn repeated guest questions into listing and service improvements.
Host approval
See where Morphic pauses before making a sensitive promise.