Browse help topics
Morphic Help Center
Step-by-step guides for connecting Airbnb, handling guest messages, teaching Morphic with AI Guides, and coordinating cleaning. Start with the topic that matches what you are setting up.
Help topics
Getting started
What Morphic does
Every capability, from the first inquiry to checkout, and what each connection mode allows.
Connect Airbnb (messages-only)
Authorize Hosting assistant mode, confirm your Airbnb account, and choose listings.
Morph on phone and WhatsApp
Add Morphic to your Home Screen, connect WhatsApp, and see what you can ask Morph.
Guest messages
Inbox and translation
Airbnb guests and WhatsApp contractors in one inbox, with automatic translation.
Reply modes and review
Use Copilot, Autopilot, and Manual, review drafts, and check reply timing.
Escalations and reminders
When Morph asks you, how open requests stay tracked, and the reminder schedule.
AI knowledge
Help and contact
Setup · messages · billingAsk about Morphic setup, AI Guides, Airbnb guest messaging, assistant access from the mobile app, WhatsApp, or web, beta access, or billing. Support opens a prepared email so you can include the context we need.
Report a problem
Use this for broken setup, confusing product states, import problems, or message workflow bugs.
Best with page, listing, and screenshot
Send product feedback
Tell us which hosting workflow feels slow, unclear, or still needs better AI control.
Useful for roadmap decisions
Billing or plan
Ask about trial status, paid listings, subscription limits, invoices, or renewal behavior.
Include account email
Common setup paths
The fastest fixes usually map to one of these areas.
Airbnb import
Connect Airbnb, import active listings, then review listing data before using AI replies.
AI Guides
Fill gaps in arrival, house rules, amenities, and edge-case policies so Morphic has safe source material.
Messages
Use manual, copilot, or autopilot depending on whether replies should draft, wait for approval, or send.
Assistant channels
Reach the same assistant from the mobile app, WhatsApp, or web for escalations, draft review, and commands.
Quick answers
Where should I start after signup?
Start with Airbnb import, then review AI Guides. That gives Morphic the listing facts it needs before any guest reply workflow matters.
Why does Morphic ask for WhatsApp?
WhatsApp is one way to reach the Morphic assistant for urgent escalations, draft approval, and operational commands. You can also use the app or web, while guest communication stays tied to Airbnb.
What should I include in a support email?
Include account email, page URL, listing name, what you expected, what happened, and a screenshot when possible.
Feature requests
Tell us what would save time across listings, guest replies, calendar work, or AI guide management.
Message workflow issues
Include the thread state, the draft or sent reply, and whether a guest-facing message was affected.