Help and contact
Setup · messages · billingAsk about Morphic setup, AI Guides, Airbnb guest messaging, WhatsApp host control, beta access, or billing. Support opens a prepared email so you can include the context we need.
Report a problem
Use this for broken setup, confusing product states, import problems, or message workflow bugs.
Best with page, listing, and screenshot
Send product feedback
Tell us which hosting workflow feels slow, unclear, or still needs better AI control.
Useful for roadmap decisions
Billing or plan
Ask about trial status, paid listings, subscription limits, invoices, or renewal behavior.
Include account email
Common setup paths
The fastest fixes usually map to one of these areas.
Airbnb import
Connect Airbnb, import active listings, then review listing data before using AI replies.
AI Guides
Fill gaps in arrival, house rules, amenities, and edge-case policies so Morphic has safe source material.
Messages
Use manual, copilot, or autopilot depending on whether replies should draft, wait for approval, or send.
WhatsApp control
Connect the host number used for escalations, draft alerts, and quick operational commands.
Quick answers
Where should I start after signup?
Start with Airbnb import, then review AI Guides. That gives Morphic the listing facts it needs before any guest reply workflow matters.
Why does Morphic ask for WhatsApp?
WhatsApp is for host control: urgent escalations, draft approval, and operational commands. Guest communication still stays tied to Airbnb.
What should I include in a support email?
Include account email, page URL, listing name, what you expected, what happened, and a screenshot when possible.
Feature requests
Tell us what would save time across listings, guest replies, calendar work, or AI guide management.
Message workflow issues
Include the thread state, the draft or sent reply, and whether a guest-facing message was affected.