AI guide memory
Morphic AI Guides are the host-approved memory behind guest replies. They hold house rules, listing-specific details, local recommendations, tone preferences, timing preferences, and escalation boundaries so AI can answer routine Airbnb questions without inventing facts.
AI host assistant role
AI Guides make the assistant specific to the host's home. They keep approved house knowledge, local recommendations, tone, and pause rules close to the Airbnb conversation without forcing guests into a separate guidebook.
See the full AI host assistant workflowUse for repeatable facts: Wi-Fi, parking, access, house rules, amenities, and local tips.
Use for host preferences: tone, response timing, when to draft, and when to ask first.
Do not use as permission for AI to invent missing facts or make local-service promises.
Host scenario
What Morphic does
Pulls approved late-arrival guidance, check-in steps, noise notes, and family-specific tips into a useful answer or draft.
Host control
Asks the host if the answer depends on live access, neighbor sensitivity, or a policy exception not yet in the guide.
Host scenario
What Morphic does
Uses host-approved local recommendations instead of generic city suggestions, then tailors the answer to family, budget, or arrival timing when the guide contains that detail.
Host control
Flags missing local guidance as a setup gap so the host can add better recommendations once, not rewrite them every time.
Host scenario
What Morphic does
Drafts cautiously or gathers context instead of confidently filling the gap.
Host control
Routes the missing fact to the host so the correction can become future guide memory.
Workflow
The job is not to make AI sound confident. The job is to keep every answer tied to approved house knowledge, then pause when the guide does not know enough.
Import listing context, then add or correct house rules, local tips, tone, and sensitive decision rules in plain language.
Morphic checks the relevant AI Guide before replying or drafting, so guest answers stay tied to the specific home and booking context.
If the guide does not contain the answer, or the message involves risk, Morphic asks the host instead of filling the gap confidently.
Approved corrections can update the guide so repeated guest questions become less repetitive over time.
Boundaries
AI Guides do not replace local service, cleaning, inspection, repair, or emergency judgment.
Access details, refunds, complaints, safety, damage, and policy exceptions still need host-approved rules or direct host review.
A guide should not become a huge visible guest manual; it is private host guidance used only when the guest question needs it.
FAQ
No. A guest guidebook is usually guest-facing self-service content. A Morphic AI Guide is host-approved private guidance that helps AI draft or answer Airbnb messages with the right house facts, local tips, tone, and boundaries.
Yes. Hosts can keep restaurant, transport, family, work, late-arrival, rainy-day, and neighborhood tips in the guide, then Morphic uses the right tip only when a guest asks.
Morphic should draft cautiously or ask the host. Missing knowledge is treated as a setup gap, not a reason for AI to invent the answer.
Airbnb message workflow
AI Guides are the memory layer behind Morphic's Airbnb replies. They are most useful after the host has chosen what should be answered automatically, what should become a draft, and what must pause for review.
