Morphic feature
AI Guides turn host knowledge into safer Airbnb replies.
Morphic AI Guides are the host-approved memory behind guest replies. They hold house rules, listing-specific details, local recommendations, tone preferences, timing preferences, and escalation boundaries so AI can answer routine Airbnb questions without inventing facts.
Workflow
How this part of Morphic works
Each product area supports the same Airbnb-first workflow: known facts move faster, uncertain promises pause, and host edits improve future guidance.
- 01
Start with approved guidance
Import listing context, then add or correct house rules, local tips, tone, and sensitive decision rules in plain language.
- 02
Answer only from known facts
Morphic checks the relevant AI Guide before replying or drafting, so guest answers stay tied to the specific home and booking context.
- 03
Escalate missing or risky details
If the guide does not contain the answer, or the message involves risk, Morphic asks the host instead of filling the gap confidently.
- 04
Improve after each correction
Approved corrections can update the guide so repeated guest questions become less repetitive over time.
Boundaries
Where host judgment still matters
AI Guides do not replace local service, cleaning, inspection, repair, or emergency judgment.
Access details, refunds, complaints, safety, damage, and policy exceptions still need host-approved rules or direct host review.
A guide should not become a huge visible guest manual; it is private host guidance used only when the guest question needs it.
FAQ
Common host questions
Is an AI Guide the same as an Airbnb guidebook?
No. A guest guidebook is usually guest-facing self-service content. A Morphic AI Guide is host-approved private guidance that helps AI draft or answer Airbnb messages with the right house facts, local tips, tone, and boundaries.
Can local recommendations live in AI Guides?
Yes. Hosts can keep restaurant, transport, family, work, late-arrival, rainy-day, and neighborhood tips in the guide, then Morphic uses the right tip only when a guest asks.
What happens if the guide is missing an answer?
Morphic should draft cautiously or ask the host. Missing knowledge is treated as a setup gap, not a reason for AI to invent the answer.
Main workflow